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Neighbour Aid/Social Support

neighbour aid

What is Neighbour Aid/Social Support?

Accessible Living Options (ALO) Neighbour Aid/Social Support (NA/SS) service provides a range of practical and social support services; its aim is to give someone a sense of social belonging.

Social Support is normally provided in a person’s home but may include accompanying them on an outing or trip. The support is provided to them as an individual and helps them to participate in their community. 

Who is eligible to receive this service?

People who are socially isolated or at risk of becoming socially isolated, that are frail aged or have a disability and their carers.

Social Support Services are provided to people living in Bathurst Regional Council and Oberon Shire areas.


Anyone can refer. The person being referred must give their permission first. If the person has not given permission, the Neighbour Aid Coordinator cannot make contact with them.

What happens after the referral is received?

The Neighbour Aid Coordinator will meet with the person to discuss their social needs. A Service Agreement, Consent and Service Plan will be developed.

How is the service provided?

Services are provided by caring and supportive volunteers who are there to engage the person in the social activities of their choice.
Our volunteers have a variety of skills and interests and are matched to the person requiring support.

Social support can be provided in a variety of ways, but are not limited to:

  • Group outings
  • Small interest groups
  • Assisting with a small shop
  • Home visits for a social chat
  • Driving to various locations e.g. Doctors, social outings, cemetery visits
  • Having coffee in town
  • Visiting galleries library or plant nurseries
  • Assist with letter writing or
  • Talk to us about your individual needs
How is the service monitored?

ALO is committed to monitor the social support being provided through phone calls, home visits and surveys. All feedback provided to ALO is valued and used to implement change within the program.

How much will it cost?

A small contribution is charged for group outings. Contributions can be negotiated and may also be reduced or waived if the person is experiencing financial difficulty. No-one is refused access to social support because of an inability to pay a contribution.


Main phone: 02 6338 2345            

Fax: 02 6332 5844   

Neighbour Aid Coordinator: 02 6338 2302   

Holistic Services Manager: 02 6338 2305


Web site:

pdfDownload Neighbour Aid/Social Support Factsheet469.57 KB

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