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Feedback to ALO

Feedback can be positive and negative.  Negative feedback is defined as minor dissatisfaction or a minor issue that can be easily resolved and/or the participant does not want to make a formal complaint.  Positive feedback is a compliment or praise regarding service delivery, staff or the organisation. Feedback can be formal or informal.  ALO uses all feedback to improve the quality of our services. Feedback received is reviewed by the Quality Improvement Committee, the Management team and Board.

We welcome all your feedback!

Compliments

If you are happy with the service you received, we would love to know so that we can recognise and reward our team members. Please be as specific as possible.

Complaints

If our services were not satisfactory, we would like to know. Please be as specific as possible. We will investigate and get back to you.

Comments

We would like to hear from you if you have a suggestion on how we can improve our       service.

Please complete the form below to provide your feedback. Alternatively, you can also pdfdownload a form210.33 KB

Note: We would appreciate if you would provide your details so that we can respond to your comments if appropriate. However, if you prefer that your feedback is anonymous, you may leave that section blank, and just complete the "What is your comment, compliment or complaint?" section.


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