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Case Management

case management

Provides holistic case management in order to support people to remain living in their communities.

What is Case Management?

Case Management:

  • Is one of the programs run through Accessible Living Options (ALO).
  • It is the process of assisting a person to recognise what their abilities are and what they find difficult in relation to  living independently in their community. 
  • Assists a person to achieve their hopes and dreams and to overcome their fears and challenges.  The Case Manager takes into account all aspects of the person’s life including their physical, emotional, social and spiritual wellbeing as well as the important people in their life.
  • It is about getting a person involved with long term supports.

Case Management Services are provided to people living in Bathurst Regional Council area, Lithgow, Blayney, Oberon and the former Kandos Rylstone Shires.

Referral to the Case Management Service

Anyone can refer to the Case Management Program. The person being referred must give their permission first. If the person has not given permission, the Intake Officer cannot make contact with them.


Once a referral has been received for the Case Management service, the Intake Officer will phone and speak to the person and ask them questions to see if they are eligible for Case Management.


Once a person is found to be eligible for the Case Management Program, they meet with a Case Manager at an agreed place that they are comfortable with, on a day and time that suits them. The person can have someone that is important to them, with them during the assessment.  People accepted to the Case Management Program are called participants. It is important that the Case Manager knows exactly what the participants strengths and abilities are and what they are finding most challenging in their lives. The Case Manager together with the participant develops the Persons Plan during the assessment.

The Persons Plan:

  • Outlines what the participant would like to do in their life and what would make it easier for them to remain independent. 
  • Records goals or hopes and dreams; this reminds the person what they are working towards. 
  • Assists the participant to see what might be stopping them from achieving their goals and what can be done to make them real. 
  • Sufficient time is given to achieve goals. 
  • The Case Manager’s role is to provide the participant with reliable information and support. They will offer a realistic view that is non-judgemental to help steer the participant towards their goals.
  • Goals can be simple or complex. Some goals can take a short time to achieve; some goals can take months or even years.
  • The participant receives a copy of the plan.
Monitoring of services

The Case Manager will make regular contact with the person to see what they feel is working well and what they think they may need further assistance with.

People are free to stop receiving assistance at any time and can contact the Case Management Service again if their circumstances change.


ALO may pay other organisations to provide the goods or services that the person needs to meet their goals this is called “Brokerage”.

How much will it cost?

Contributions can be negotiated and may also be reduced or waived if the person is experiencing financial difficulty. No-one is refused access to Case Management because of an inability to pay a contribution.

Case Management does not:
  • Provide low level service provision that could be provided by another agency.
  • Provide only financial assistance.
  • Provide one off squalor cleaning, rubbish removal unless there are high complex needs and issues identified.
  • Case Manage a person that does not wish to engage.
You are eligible if:

You or someone you care for is 65 years or under with a disability and has complex needs.

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